Product Detail

Kelvin Gems Holy Cross Pendant Necklace m/w AUSTRIAN ZIRCONIA

• Product : Necklace and Pendant
• Brand : Kelvin Gems
• Metal : Brass
• Plating : Rhodium Plating (18K White Gold Plated)
• Stone : 12pcs x 2mm Round Pure Brilliance Cut Austrian Zirconia
• Setting : Micro Setting
• Width : 13mm
• Height : 18mm
• Length : 40cm
• Clasp : Round Clasp
• Weight : 3.10g

Packaging: Premium Box
This product is packed in our Exclusive Jewellery Box by Kelvin Gems that holds jewellery well in place and is safe for shipping.

Warranty
This purchase is entitled 3 months international product warranty from the date of purchase. We will also clean and polish your jewellery free of charge. Please keep your receipts for warranty

Care Instruction for Plated Jewellery
Anything plated will eventually turn with time and wear. We do not recommended any plated item to be worn on a daily basis. We recommend:

– REMOVE AT NIGHT. Do not sleep with plated jewelry. Night sweat and extra rubbing against the skin will cause the plating to wear off faster.

– STORE LIKE ITEMS TOGETHER. Do not put gold plating and silver plating together. The different metals will cause each other to tarnish, fade and/or turn colors. Have different storage places for different colors of metals. Best to store in a dry area. Restroom is not an ideal place as the humidity thins the plating.

– DO NOT CLEAN WITH CHEMICALS. Plating is much more delicate than pure metals. Clean often to keep shine. Remove sweat and dirt that will cause items to fade. Use a damp cloth (not dripping wet) for cleaning. A hand towel works well. Wipe down gently, and use a clean towel to dry. When cleaning chains, hold the clasp and do not tug the chain or you run the risk of busting the clasp. For any jewelry part with stones, wipe gently; do not rub. Be careful with corners or edges that can catch the towel and damage the item. Do not use any chemicals to clean ANY plated item.

Shipping

GDEX Delivery to East & West Malaysia

We ship all items by GDEX or an equivalent courier service, and a tracking number will be provided after payment has been made.
Kindly be informed of our shipping lead time below after payment is completed:

• West Malaysia (Peninsula Msia): 3 to 5 working days (excluding weekends & public holidays)
• East Malaysia (Sabah & Sarawak) : 6 to 10 working days (excluding weekends & public holidays)

Terms & Conditions

7 Days Observation Period
Thank you for shopping at Kelvin Gems. You may enjoy 7 days of observation period on all our products from the date of purchase. You may exchange the purchased product if you find any defects in the product, but please ensure the product is in its original condition and complete with original packaging. Workshops, classes, or courses are excluded from the exchange.

WARRANTY | FREE WITH PURCHASE

• 90-Days International Product Warranty on all our product
• All products sold by Kelvin Gems are entitled to 90 days warranty (worldwide or local) from the date of purchase.
• We will repair your jewelry free of charge within 90 days from the original purchase date if the damage was caused by shipping or due to normal wear and tear.
• We will pay all shipping cost if the damage was found during this period of time.
• Upon expiry of the 90-day warranty period, you will be offered with the most reliable and reasonably-priced-repair service. Please contact our Customer Service Department for an estimated cost of repairing your jewelry.
• Please contact our Customer Service Representative for a Return Authorisation Number and follow our simple product repair procedures.
• All products returned for any reason must be accompanied with a valid Return Authorization Number or we shall deny the return.